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The Group

The "Group" is a team of highly-skilled, trained sub-contractors who have deep programmatic knowledge and experience  and whose competencies will allow CM Consulting Group the ability to serve more clients with excellence. 

Angie Ross

Quality Assurance Lead

Angie  brings a diverse professional background to the Group, including experience in program management, marketing, and operations across the private, non-profit, and public sectors, as well as a  Master's in Education from Harvard University. She first served in program leadership as COO at Big Brothers Big Sisters of Central Florida in Orlando, Florida, where she oversaw program development, implementation, and evaluation. From there, she worked on a team with Cerigwyn and Melissa and had the privilege of supporting agency leaders across the country in her role with Big Brothers Big Sisters of America. 



Quality Assurance Lead

Judy’s personal mission to level the playing field for children and youth has made a tremendous impact on our communities for the past 30 years. Her extensive experience in capacity building, innovative program development, and training facilitation have been recognized nationally. In over 20 years in leadership roles in the Big Brothers Big Sisters network, Judy was instrumental in increasing mentoring capacity from 2600 to 4300 children served. One of her most notable achievements is collaborating with other leadership team members to develop, introduce, and grow the Beyond School Walls mentoring program.  Judy is a recognized expert on child safety and mentoring children of prisoners.  She has traveled across the country speaking on child safety and is regularly consulted for her guidance in this area. 

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Oralia Gonzalez

Quality Assurance Team

Oralia' journey  with Big Brothers Big Sisters began years ago with BBBS of Southwestern New Mexico in Las Cruces. After an agency merger in 2014 she moved to Taos, NM to continue working with BBBS Mountain Region. Oralia currently holds the position of Program Lead for Taos/Colfax Counties. She enjoys being able to work with families and volunteers by being involved in all phases from initial inquiry to matching and support. Being a part of the Program Leadership team has led to great opportunities for her to collaborate with her team in training new and current program staff on QA. Oralia has a Bachelor’s degree in Criminal Justice and Spanish, and a Master’s degree in Criminal Justice from New Mexico State University.


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René Griggs

Quality Assurance Team

René has worked with Big Brothers Big Sisters of East Tennessee (BBBSETN) for over a decade and has professional experience across all program functions. She currently serves in the role of Quality Assurance Director and continues her work as a Match Support Specialist. René values the combination of these roles for the direct connection it provides to matches, while having the opportunity to work with her team to enhance overall quality performance. René has a Bachelor's degree in English from East Tennessee State University. 

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ANNIE Heitman

Quality Assurance Team

Annie has supported children and families in a variety of roles for over 15 years. She served as Associate Program Director at Big Brothers Big Sisters of Greater Kansas City where she oversaw the implementation of AIM and conducted Quality Assurance. At Big Brothers Big Sisters of America, Annie worked with agencies across the country on AIM conversions, and also worked along side Melissa and Cerigwyn as Associate Director of Agency Performance Management, providing program support to Midwest agencies. Annie has a Master's of Business Administration from Rockhurst University and a Bachelor's of Social Welfare from the University of Kansas. 

Stacey Nance

Special Projects Team

Stacey is an experienced program leader charged with measuring performance and quality metrics, as well as designing procedural best practices to maximize overall effectiveness for the BBBS network.  She has initiated and developed multiple pilot programs for service delivery and database systems that have become standard model for the organization nationwide. Stacey has served the network for over 20 years in a variety of roles at the local and national level.  She holds a Master’s degree in Social Work from the University of Louisville and is currently the Chief Program Officer with Big Brothers Big Sisters of Kentuckiana.  Stacey contributes to special projects with The Group focused on training and professional development.


Ashley Otheim

Quality Assurance Team

Ashley has worked for Big Brothers Big Sisters (BBBS) agencies since 2006.  She started working forBBBS Columbia Northwest in 2006 and served in several roles including Match Support Specialist, School Based Program Manager and also served as a Quality Assurance (QA) Reviewer.  In 2010, she and her family moved to Anchorage, Alaska and she began her work with BBBS of Alaska.  Since 2012, she has been the Statewide Training and QA Manager.  Ashley loves QA and the process of helping staff improve documentation.  Ashley now lives in Olympia, WA with her husband and 2 children and they enjoy everything the Pacific Northwest has to offer - the ocean - the mountains - and even the rain!



Lisa Powell

Quality AssuranceTeam

Lisa has worked for Big Brothers Big Sisters of Kentuckiana (BBBSKY) for nearly 2 decades and currently serves as the Match Support Manager.  In 2017, Lisa began working remotely for Big Brothers Big Sisters of Central Blue Ridge (BBBSOCBR)as a Part-time Match Support Specialist.  Prior to joining the BBBS team, she supervised foster homes and worked at an emergency shelter for children.  Being able to serve in multiple roles with BBBS has helped her to fulfill her goal of helping families and children.  Lisa has a Bachelor's of Social Work Degree from the University of Kentucky.


Triste Vasquez-White

Quality Assurance Team

Triste Vasquez-White has over two and a half decades of non-profit and social service experience.  She currently serves as the Director of the Foster Grandparent Program with The Senior Source in Dallas Texas.  The Foster Grandparent Program, which is a Senior Corps program funded by the Corporation for National and Community Service, engages low-income older adults as volunteer mentors with children and youth in their community who have special needs.  Prior to her work at The Senior Source, Triste worked for Big Brothers Sister Lone Star in Irving, Texas.  She served in numerous roles with the agency, ranging from case management to program leadership.  For several years, she was the director for staff training and quality assurance.  She is highly skilled in the areas of youth protection, volunteer management, program service delivery and staff development.


Richard verre

Quality Assurance Team

Richard has more than 30 years of wide-ranging experience working with not-for-profit human service agencies and community organizations.  For the past 22 years, he has worked with Big Brothers Big Sisters of Southern Maine (BBBSSM), starting as a community-based case manager, then developing and coordinating their site-based program, and becoming Program Director in 2010.  Following a program review at BBBSSM by the CM Consulting Group, Richard worked with Cerigwyn and Melissa implementing a quality assurance system, which led them to ask him to be part of their QA Team.   He currently works part-time for BBBSSM as their quality assurance coordinator.  He has a Master’s Degree in Human Service Administration.