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Testimonials

June 2017 - After a Full Program Assessment and 2-day In-person Training, Lindsay Fenlon, Executive Director of BBBS of Fox Valley Region, stated...

"CM Consulting was exactly what we needed as an agency and a team. Cerigwyn was practical, thorough, thoughtful, engaging, inspiration, educational, and motivating. I witnessed my program staff completely change the way they approach their daily work and for the first time in a really long time, get excited about it again. ("It" being AIM, match support contact, etc)."

February 2017 - After Completing a Customized New Leader Onboarding / Coaching Project, Julie Decamp, Executive Director of BBBS of South Central Ohio, shared...

"You ladies did a terrific job of listening, helping and making a newcomer feel welcomed and understood!

DECEMBER 2016 - AT THE CONCLUSION OF A PROGRAM ASSESSMENT AND INDIVIDUALIZED TEAM COACHING CALLS, ABBY, CHIEF PROGRAM OFFICER OF BBBS OF THE MIDLANDS, SHARED...

"CM Consulting Group has a wealth of knowledge that they can share with an organization no matter how well their program is run.  They offer an unbiased opinion of how your program is doing and ways to improve your processes.  We value their guidance and support and we intend to continue to utilize their expertise in the future."

August 2016 - At the conclusion of a full Program Assessment with BBBS of Greater Cincinnati, The CEO and VP oF PRograms shared...

"Breadth and depth of information; ability to see big picture as well as get to minute details to provide meaningful data; knowledge of our business model saved hours and dollars so work on specific projects could begin immediately with little ramp up." - Kathy, CEO 

"CM Consulting Group left no stone unturned in their review of our agency data and program assessment overview.  Their feedback and recommendations will most definitely help improve the quality of our programming.  I recommend their services to any agency who is looking to improve their service delivery." 

- Donna, VP of Programs 

JUNE 2016 - AFTER Cerigwyn CONDUCTED A 2-DAY, IN-PERSON TRAINING FOR THREE AGENCIES, STEVE, CEO OF GREATER WYOMING BBBS, STATED... 

"Cerigwyn is a fantastic facilitator! Her intuitive ability to read the crowd, adapt to reactions, and keep things moving in an engaging, fun way is invaluable!"

April 2016 - After completing an in-depth REview of ENrollment practices and providing recommendations regarding structure and opportunities, Deanne, VPP at BBBS of Greater Twin Cities, shared...

"Thank you, CM Consulting Group!  We really appreciated all of your careful and thoughtful data gathering and analysis.  The recommendations your made for improvements in how we can better support child and volunteer enrollment and matching were incredibly well-thought and thorough.  Cerigwyn and Melissa both have such a depth of knowledge and experience that they were able to draw upon to make a very detailed recommendations that were personalized for the uniqueness of our agency, and we look forward to the next steps as we implement their recommendations and continue to invest in quality match making!"

MARCH 2016 - At the end of our 1st contract and the start of the next, Anne, CEO from BBBS of Greater Miami Valley, shared...

"While I am historically skeptical of "consultants", I took a chance with CM Consulting based on their references.  As a new CEO to BBBS, I knew I had a lot to learn. When our seasoned Program Director moved on shortly after I arrived, my learning curve was going to be steeper than anticipated.  Cerigwyn and Melissa were invaluable in helping to onboard our new Program Director and continue to be a resource during her first year." 

January 2016 - At the conclusion of a 3-month File Review and Feedback project, Jessica, from BBBS of Northern NJ, shared...

"We highly recommend CM Consulting Group. As a BBBS agency, we found a fresh set of eyes to be very beneficial to helping our team strengthen practices and help us better serve children in our community!"

JANUARY 2016 - After completing the development of pre-match training for their community-based, site-based and mentor2.0 programs, Mike, VP of Programs at BBBS Lone Star stated...

"Cerigwyn and her team at CM Consulting Group were very responsive to our project needs. They worked to understand our agency, our team and our needs, and they worked hard to deliver the products we asked for. Cerigwyn was always on time with her deliverables; open to our requests, needs and changes; and patient with us throughout the process.  I would highly recommend CM Consulting Group to others!"

December 2015 - Following a full program assessment and post-assessment coaching, Joe, VP of Programs at BBBS of Central Texas, shared...

"Cerigwyn & Melissa possess an incredible depth and breadth of knowledge of BBBS programs - our mentoring model, systems and processes.  They are incredibly well-connected within the network and consistently offer thoughtful insight, beneficial ideas/recommendations and valuable support to BBBS agencies and how we can better serve children and improve our programs.  I'd highly recommend them to anyone, whether new to the network or a seasoned veteran of BBBS."

December 2015 - Tina, executive Director at BBBS of Greater Rochester, stated...

"Cerigwyn Parsons and Melissa Gordon of CM Consulting Group engaged with us last year as we brought on a new Program Director to help with on-boarding and training. We cannot say enough how much we have valued this contract. They provided training to our new director that saved us an incredible amount of time and money. Cerigwyn and Melissa are experts in the training, consulting and advisement of mentoring. Their combined expertise is just incredible. I am sure we will engage with them again. They are wonderful with tailoring their support to meet your needs."

AUGUST 2017 - Upon completion of Quality Assurance Training, LEe Mccloud, Program Manager with BBBS of the Tri-State, shared...

"CM Consulting Group was very helpful in training me to be able to better serve my staff and our agency overall. Going into our relationship with CM Consulting, I felt very overwhelmed with the task at hand CM Consulting and Melissa were very thorough, helpful and reassuring. She offered excellent resources and was very open to my questions and concerns. Thanks to CM Consulting I feel like I am better able to serve my agency."

DECEMBER 2016 - AT THE CONCLUSION OF A FULL PROGRAM ASSESSMENT AND Ongoing CoachingNATALIEPRESIDENT AND CEO OF BBBS OF SOUTHWESTERN ILLINOIS, SHARED...

"As a new executive leader, what keeps me up at night is wondering "What don't I know?"  CM Consulting was able to highlight areas that I was unaware of and then help build a plan for continued success.  No more sleepless nights for me!  Thank you for your support!" 

August 2016 - When asked to share thoughts about our ongoing, monthly quality assurance work, Judy, Executive director at BBBS of the Desert, shared...

"As the E.D. of a small agency, juggling many responsibilities, contracting with CM Consulting Group to do our monthly Quality Assurance has been one of the best investments I could have made for our agency. CM Consulting Group has provided insight, guidance and training for me and my program staff which has resulted in increased productivity and oversight. I highly recommend their services. It is money well spent!"

August 2016 - Regarding the Ongoing, Monthly Quality Assurance Work We conduct for them, Michele, COO at BBBS of Essex, Hudson and Union Counties, stated...

"Child safety is paramount in our industry.  Protecting our children and offering the highest level of quality is critical to our success.  Working with CM Consulting Group has allowed our agency the opportunity to improve our performance management practices and quality assurance systemswhich helps us to further deeply impact our mission."

April 2016 - Amber, vpp from BBBS of El Dorado County, recently worked with us to complete a quality Assurance training process with her team. She Shared...

"This process sparked many good and detailed conversations with the program staff.  It brought up many questions that were not being asked and helped clarify confusing topics for program staff.  The process was very detailed!"  

march 2016 - Patti, ED of BBBS of the Tri-State, communicated the following after Melissa partnered with her in compiling and organizing data for a grant proposal...

"Melissa Gordon from CM Consulting Group handled every detail very professionally and made sure the services of CM Consulting Group and the needs of our agency were a good match before starting out. We are very pleased with the results."

MaRch 2016 - After a 3-month AIM Training project, Gary, From BBBS of NW Mi stated...

"As an agency new to AIM, the training provided was very helpful to our team.  It answered many questions that otherwise would have taken a huge amount of time for us to discover on our own.  Cerigwyn is extremely knowledgeable in AIM.  I would not hesitate to call on them again for future training needs." 

January 2016 - Andrea Maril, CEO of BBBS of the Mountain Region, shares her experience with CM Consulting Group as we kick-off our third project...

DECEMBER 2015 - TINA, EXECUTIVE DIRECTOR AT BBBS OF GREATER ROCHESTER, STATED...

"Cerigwyn and Melissa  engaged with us last year as we brought on a new Program Director to help with on-boarding and training. We cannot say enough how much we have valued this contract. They provided training to our new director that saved us an incredible amount of time and money. Cerigwyn and Melissa are experts in the training, consulting and advisement of mentoring. Their combined expertise is just incredible. I am sure we will engage with them again. They are wonderful with tailoring their support to meet your needs."


December 2015 - At the conclusion of a long-term Monthly Quality ASSurance Contract, ERIca, of BBBS of Burlington, Camden and Gloucester Counties, shared...

"Cerigwyn and Melissa were amazing partners to work with. They provided amazing service in completing our Quality Assurance and held feedback calls with the staff.  Over the months higher quality match support was conducted and documented based on their recommendations."

SeptembeR 2015 -  BBBS OF GREATER RICHMOND SHARED THE FOLLOWING AFTER COMPLETING AN EXTENSIVE PROGRAM DIRECTOR ONBOARDING PROJECT AND 2-DAY IN-PERSON TRAINING...

"CM CONSULTING PROVIDED PRACTICAL WAYS FOR OUR AGENCY TO FOCUS ON BEST PRACTICES AND STRENGTHEN OUR WEAKNESSES. THE PROGRAM DIRECTOR ONBOARDING WAS INVALUABLE FOR AN EXECUTIVE DIRECTOR WHO ALREADY HAS TOO MUCH ON HER PLATE. GETTING OFF ON THE RIGHT FOOT MAKES EVERYONE MORE CONFIDENT!"


September 2015 - after completing remotely based as well as 1 1/2 days of in-person consultation, kara, a bbbs vp of programs, stated...

"We are able to clearly identify our strengths as a Program Team and areas for strengthening.  We were given a firm foundation to build upon - with a clear road map of how to continue that growth."


August 2015 - After a two-month Quality Assurance project, Siobhan commented...

"CM Consulting was professional and very helpful. After a thorough review of our files and match support, they provided great insight on what we were doing well, what we could improve on and ideas on how to make the changes. We have moved forward with making changes to our entire process so that we can better serve the children, families and mentors at our agency. We thank CM Consulting and look forward to working with them again in the near future!!"


August 2015 - Following a Quality Assurance Review Process, Katie Shared...

"CM Consulting Group provided very specific and useful feedback that made it easy to make some tweaks to ensure we continue to use best practices when serving our families and volunteers."


May 2015 - After completing a new program leader onboarding project, Lisa, a newly hired BBBS Program Director, shared...

"CM Consulting Group tailored their approach o the needs of my agency and team. I highly recommend Cerigwyn and Melissa to any agency seeking a greater understanding of AIM."


"Both Cerigwyn and Melissa are extremely experienced and professional, particularly in BBBS programming, including management training and coaching, service delivery assessment and quality assurance."    

Ed Allen,  Grant Compliance, BBBSA



August 2015 - After attending an in-person training, Kristina, a BBBS Program Director stated... 

"CM Consulting is professional and really understands BBBS and AIM (which is hard to find outside of the BBBS environment). Melissa is personable and really cares about what your agency is doing. She spoke highly to our staff and really made them feel like they are doing a great job!"


July 2015 - At the close of a new program leader onboarding project, Jackie, Executive Director of a Big Brothers Big Sisters (BBBS) agency, stated...

"I highly recommend CM Consulting Group. Their passion and expertise is clear through their professionalism and incredibly customer -focused approach. They took care in understanding our needs and delivered a tailored, excellent service to meet said need. I would especially encourage agencies to consider using them to on-board any incoming program leaders. Thank you for all your help!!"


"Melissa is a great resource for BBBSCI.  She combines relevant knowledge in the field of youth mentoring with our agency's specific programmatic approach.  During a recent training, Melissa created an interactive session while providing staff with tangible tools and tips to better serve our agency mission.  We did not hesitate in reaching-out for her to facilitate future staff training." 

- Camille, Program Director


I’ve worked with Melissa and Cerigwyn at both local and national levels.  They each possess finely tuned analytic skills that help break down the toughest challenges into achievable action plans.  Melissa and Cerigwyn bring a great mix of professionalism and fun to each project.  Staff teams respond well to their upbeat and motivating consultation style– which is an added bonus when tackling tough projects.  They have a wide range of experiences and skills that make it easy to customize consultation packages to meet most any agency need.  I highly recommend them both!” 

– Stacey Nance, Chief Program Officer, BBBS of Kentuckiana

July 2015 - After completing an intensive bi-annual file review for a Big Brothers Big Sisters agency, Hayley, VP of Programs, shared...

"CM Consulting Group is very knowledgeable when it comes to working with non profits. Their expertise goes above and beyond to assist their clients with any needs they may have."


"I was so excited to get the opportunity to work with Cerigwyn. I spend a lot of my time coaching staff members and have always wished that I could have an expert provide coaching for me. In our very first meeting Cerigwyn helped me revamp our monthly metrics, allowing me to free up time that I can better spend elsewhere. Cerigwyn is not only fantastic at her job, but she is so much fun to work with; I truly look forward to our monthly meetings."     

- Trina, VP of Programs


"We have recently hired CM Consulting Group to provide training and consultation around improving match support and supervision for four Indiana Big Brothers Big Sisters agencies that are collaborating together on a grant. CM brings not only a wealth of program expertise and knowledge, but both Melissa and Cerigwyn use their personal program management experiences to develop targeted and realistic strategies that can work for any agency regardless of capacity and resource limitations. They are skilled trainers and are providing this service for us in-person and via webinars. Did we also mention they are fun to work with and their costs are very reasonable? Check them out – they have a full arsenal of great ways to support your organization."    Liz, Indiana Grant Coordinator